How to Troubleshoot Live Streaming That Skips


A live stream is only as good as the Internet connection used to stream the content to your computer. A weak Internet connection can cause skipping or buffering to occur while streaming video or audio. The source of your stuttering live stream may be due to your modem, which tends to occasionally require power cycling to refresh the Internet connection. Alternatively, closing out of all applications that connect to the Internet and resetting your Internet browse also corrects possible conflicts with the Internet connection.

General Tips

  • Unplug the power cable from the DSL or cable modem, and allow the modem to rest for 15 seconds to cycle its power.

  • Save and close your open documents, and shut down the computer. Wait for the computer to completely turn off before powering the computer on.

  • Insert the power cable into the back of the modem and wait for the modem's power and Internet lights to remain solid. The activity light will flash when the modem is transmitting data to and from the computer.

  • Relaunch the Internet browser, and visit the live streaming website to test the site's performance.

  • Right-click the program on your PC's taskbar, located in the bottom-right corner of the desktop, and click "Exit" to close out of the program. Alternatively, right-click a blank area of the task bar and click "Open Task Manager." Click the program's name, and click "X" to close the program.

  • Right-click the application's icon on your Macintosh's desktop, and click "Quit." If the application doesn't respond, click the Apple menu icon at the top of the desktop and click "Force Quit." Click the application's name, and click "Force Quit" to confirm closing the application.

Reset Internet Explorer (IE) 9

  • Exit out of the Internet Explorer browser and close any open Windows Explorer windows.

  • Click the Windows orb and click "Internet Explorer." Click "Tools" on the right side of the browser menu, and click "Internet Options."

  • Click "Advanced" and click the checkbox next to "Delete personal settings" and click "Reset." Click "Reset" to confirm the reset.

  • Click "Close" after the browser is reset, and click "OK." Exit out of the browser, and relaunch IE 9 to test the live streaming site.

Safari Reset

  • Click "Safari" on the desktop and click the Safari menu at the top of the screen.

  • Click "Reset" and click the checkbox next to all of the options in the Reset menu.

  • Click "Reset," and click "Reset" in the dialog menu to confirm the action.

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