How to Handle a PayPal Claim

PayPal is a secure way to pay online.

PayPal is a service that connects buyers and sellers, allowing easy and safe payments for auctions, website purchases and services. When a buyer is unhappy with the goods or services they receive, they file a claim with PayPal. PayPal acts as an intermediary and works with the buyer and the seller to come to a solution. If you are a seller and have received a PayPal claim against you, make sure you give PayPal the information necessary to close the claim.

Instructions

1. Log in to your PayPal account. Click "Resolution Center."

2. Click "View Open Cases" to bring up a list of open disputes and claims.

3. Click the "Item / Case ID" number next to the claim that you want to work on.

4. Read the instructions from PayPal. You may be requested to send in supporting documentation for the claim in an email or a fax. Exactly what type of information you need depends upon what type of claim it is.

Tips & Warnings

• Read and respond to the initial buyer dispute. When a buyer is unhappy with the goods or services they receive, the first step is for the buyer to file a dispute. At this stage, PayPal is not directly involved in the claim. You can stop the dispute from escalating to a claim by refunding the buyer their money.

References

• PayPal: Disputes
• PayPal: Buyer Complaint Process