How to Cancel Train Tickets

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Cancel your train ticket and get a partial refund.
Cancel your train ticket and get a partial refund. (Image: Comstock/Comstock/Getty Images)

In the United States, there are lots of small trains located in various metropolitan areas, but the only intercity passenger train is Amtrak. To ride on the Amtrak rails, you must first purchase a ticket. You can do this at your local train station, or from Amtrak's official website. If, however, you've purchased your ticket, but are no longer able to take your trip by train, you can cancel it and possibly even get a partial refund depending on the circumstances.

Online

Get your ticket out and locate your reservation number.

Log onto amtrak.com.

Click the "My Trips" tab located near the upper left-hand side of the page.

Enter the reservation number that appears on your ticket, into the appropriate field on Amtrak's web page. Fill out your e-mail address and phone number at this time also. Click the "Find" button.

Click the "Cancel Trip" link located near the top of the reservation page. Follow the on-screen prompts to finish confirming the cancellation.

Request a refund. According to the Amtrak website, a cancellation does not necessarily imply a refund. However, if your cancellation occurs a month or more in advance, you can get a 90% refund (there's a 10% cancellation charge that is taken out of your refund). If you cancel within the first 10 days of the month of your trip, you can get a 40% refund. If you cancel after the 10th day of the month of your trip, you will not get any refund at all.

By Phone

Get your ticket out and locate your reservation number.

Call Amtrak's toll-free number at 1-800-872-7245.

Tell the customer service representative that you'll no longer be going on your trip, and that you'd like to cancel your ticket.

Request a refund. According to the Amtrak website, a cancellation does not necessarily imply a refund. However, if your cancellation occurs a month ore more in advance, you can get a 90% refund (there's a 10% cancellation charge that's taken out of your refund). If you cancel within the first 10 days of the month of your trip, you can get a 40% refund. If you cancel after the 10th day of the month of your trip, you will not get any refund at all.

Tips & Warnings

  • If you purchased your train ticket through a travel agent or third party traveling website, you must cancel your ticket through them--not through Amtrak.

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