How to Find a Missing Sims 3 Code


EA's "The Sims 3" is a popular game on multiple platforms. On Windows and Mac, a serial number is required to install and play the game, ensuring that registered copies of the game cannot be pirated and allowed to receive updates. If you purchased "The Sims 3" but have misplaced the booklet, along with the code printed on it, you may still be able to recover your code and install the game.

  • Log into Electronic Arts' website. Use the same log-in information you use with "The Sims 3."

  • Click the link to email EA Customer Support.

  • Type the email address you used to register the game and registration code, if you have one. Explain that you cannot find your booklet with the serial number, then click "Submit."

  • Post in the EA Forum. Explain your situation and wait for a moderator to respond.

  • Follow the instructions of the moderator. If he asks that you email customer support, you have already done so and simply need to wait for a reply. If he asks that you send a private message, or "PM," click the "PM" link at the bottom left of the post.

  • Explain your situation and provide a link to the forum post you made as a reference.

Tips & Warnings

  • Register all your products to ensure you can access assistance easily in the future.
  • EA allows you to purchase games online as digital downloads. You do not need a disc.

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  • Photo Credit Michal Czerwonka/Getty Images News/Getty Images
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