If you have lost your red and white Ontario health card or need a replacement because yours was stolen or damaged, you must go through ServiceOntario to get a new one. In 2012, ServiceOntario started phasing out the red and white cards, so your replacement will actually be a green photo card.
Step 1: Fill Out Change of Information Form
From the ServiceOntario website, download, print and fill out the paper Change of Information Form. You can also get a form from a ServiceOntario center. For a card replacement, you only need to fill out:
- Sections A and B, which ask for your name, address and contact information
- Section E, where you give a reason for needing a replacement
- Section G, where you sign and date the form
Step 2: Visit ServiceOntario Center
From there, you need to take the forms to the center that's closest to you. Use the Service Location Finder on the ServiceOntario website. Click on the "Visit a Centre" link and enter your postal code or city.
Step 3: Bring Documentation
You'll need to bring a total of three different original documents, one from each of the three categories outlined in the Ontario Health Coverage Document List. The documents prove your:
- Citizenship or immigration status
- Residency in Ontario
Examples of acceptable documents include:
- For citizenship -- birth certificate, statement of live birth, registered Indian record, temporary residency permit, Canadian immigration identification card or work permit
- For residency -- employer record, income tax assessment, insurance policy, mortgage, rental or lease agreement, property tax record or utility bill
- For identity -- certificate of Canadian citizenship, credit card, current employee ID, passport or student ID card
If your green photo card was lost, stolen or damaged, and there are no name or address changes, you can replace it by calling ServiceOntario at 1-800-664-8988. If you do have name or address changes, you'll have to visit a ServiceOntario center and show a marriage certificate, change of name certificate or proof of residency documents.