How to Request a Hold Removal With PayPal
PayPal is the preferred payment method of many eBay sellers, facilitating the instant transfer of funds from the buyer's PayPal account to the account of the seller. If the payment is deemed to be suspicious or there is an open dispute between the buyer and the seller, however, a hold may be placed on the payment until the situation is resolved. If the seller has shipped the item in question and can provide proof of delivery, he or she can request the hold be removed early.
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Instructions
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Log into your PayPal account and click the "Contact Us" link located near the bottom of the page.
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Click "Call Us" or "Email Us" to contact a customer service representative. The "Call Us" option provides you with an online PIN and phone number, while the "Email Us" option gives you a form you can fill out with the information related to your request. If using "Email Us," select "Sending/Receiving Money" as your topic and "Auction Payments" as your subtopic.
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Explain that there is a temporary hold on a payment in your account and you wish to provide proof of delivery to have the hold removed. Provide the transaction ID number for the held payment, then provide the tracking number for the shipment and the shipping service used.
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Submit the message if using the email form or wait while the phone representative confirms the information. Once the delivery has been confirmed, the hold will be removed from the payment.
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Tips & Warnings
If the buyer leaves positive feedback on your eBay profile before the dispute is resolved, it will also cause the hold to be lifted from the payment.
