How to Report Fraud to CitiBank

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The frauds that affect the most people now are perpetrated over the Internet. Everyone has heard of phishing, the Nigerian and Trojan horse schemes. In all these schemes, con artists pretend to be someone or something other than who they are to solicit private information from the victims. And people who know better fall for them. Some Citibank customers were victimized by a particularly nasty variation called spear phishing that targeted the bank's customers with emails that appeared to be from Citibank. The bank calls all these schemes spoofing and encourages customers to report them.

  • Look for suspicious emails in your inbox. If you spot an email that you think might be part of a scam do not change the subject line or any other part of the message.

  • Forward suspicious emails from that appear to be from Citibank to emailspoof@citigroup.com as soon as you recognize them. Citibank states that it will "work aggressively with law enforcement agencies to investigate them."

  • Forward the unaltered email or any other suspected email fraud to the Federal Trade Commission at spam@uce.gov. You can also go online to www.consumer.gov/idtheft if someone tries to trick you out of your bank account numbers, passwords or other private information. Or, you can call the FTC at 1-877-IDTHEFT.

  • Delete the suspicious email from your inbox after you forward it.

References

  • Photo Credit John Foxx/Stockbyte/Getty Images
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