How to Do Well With a Telephone Hearing for Unemployment in Alabama


When Alabama’s Department of Industrial Relations receives your unemployment claim, it makes a decision and mails it to you. You may appeal this decision and request a telephone hearing to present your case. During the telephone hearing, it’s important to do well because the hearing officer decides whether you receive unemployment compensation. Ultimately the outcome of the hearing depends on the strength of your case and whether you can prove you meet the state’s eligibility requirement. Still, being prepared and presenting yourself professionally can make a difference.

File your request within the appropriate time window—15 calendar days of the date on the notice—to avoid dismissal of your appeal.

Read the appeal hearing notice the DIR sends back to identify the date and time of your phone hearing. Provide a number at which you may be reached so the DIR can call you for your hearing.

Continue to file your unemployment claims throughout the entire appeal process, even though you won’t receive any payments until and unless the appeal is granted.

Submit to the DIR any evidence you may have backing up your claim by mail or fax, including written communication from your employer, notarized witness statements or photographic evidence. Ask the DIR to subpoena any documents you don’t have in your possession by submitting a request.

Be available to take the call from the hearing office. Speak calmly and clearly as you take the oath and offer your testimony. Speak when spoken to and present your case as professionally as possible.

Tips & Warnings

  • Shortly after the telephone hearing, you will receive a notice from the hearing office by mail with the decision on your claim. If you continued to file claims throughout the process, you will receive all past due compensation on your next payment date.
  • Telephone hearings are recorded and treated as sworn testimony. Any intentional untruthfulness may result in fines and/or criminal charges.

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