Placing an order with a company, whether it be online or over the phone, can be accomplished within minutes. However, canceling an order often becomes a daunting task. But according to the Adam & Eve website, this business offers refunds 100 percent of the time, no questions asked. Adam & Eve customer service is just a phone call or a few clicks away with assistance available 24 hours a day, seven days a week.
Go to the Adam & Eve website. On the home page, adameve.com, click the "Contact us" link in the top right corner of the page.
Contact customer service. The Adam & Eve customer service department can be reached a couple of different ways. You can call toll-free, 1-800-293-4654, within the United States. Customers from Canada can dial 1-800-293-4654. If you are dialing from another country, the number is 001-919-644-1212. Email customer service from the website by scrolling down to the "Contact us by email" section of the customer service page. Fill in your name and address, then scroll down the topics. Select "Customer service" if your order has not arrived and you want to cancel. If it has been shipped already, select "Return item".
Explain your request. If you contact customer service by phone, explain the reason for your order cancellation request to the Adam & Eve representative. If you choose to email your request, state the reason in the "Questions/Comments" box on the customer service email form.
Provide follow-up information. If a return call or email are needed, provide your complete contact information.