OoVoo is a popular application that allows you to make calls or video chat. Signing up for account is fairly simple: you create an account online by supplying your email address and choosing a password. You can do the same on the app installed on your phone. Once you have your account, you can start chatting. Occasionally, problems with the app can occur when you first use the app. Basic troubleshooting can resolve many of those issues.
Connection Failed (PC)
An error you might receive when you first attempt to use ooVoo on your computer is “Connection Failed.” The error occurs when the application is being blocked by your antivirus or firewall. To overcome this issue, you need to add an exception for ooVoo. Adding an exception prompts your computer to trust the application and allow the use of your video camera.
Most programs prompt you to either allow or deny the application access when you first run them. If not, you need to manually add the exception. If you do not know how to add an exception, refer to your antivirus or firewall’s user guide.
Audio Problems (Mobile)
If other people cannot hear you while chatting on ooVoo, check your phone’s settings. Access your privacy settings and ensure ooVoo has access to your microphone if you are on an iOS phone. Restart your phone if you continue to have audio problems.
Ensure that any other programs that use the microphone are closed if you are having problems on your Android mobile device. You can also restart it to confirm those applications are closed. Also verify the Mute function is not enabled.
Video Freezes (Mobile)
Occasionally, freezing can occur while using ooVoo. However, constant freezing is not normal. Regardless of whether you use an iOS or Android device, restart your phone and the application. By restarting, you can close other programs that are using your phone’s resources and causing the application to have problems.
If your phone’s Internet connection is through your home’s wireless router, restart the router. Switch to your phone’s mobile data instead to test. If you continue to have problems, download a speed test app on your phone. After running a test, check whether or not you have the minimum speeds of 400kbps for upload and 1000kbps for download. If not, you could continue to have problems with your connection.
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