How to Voice a Complaint to the BBB
The Better Business Bureau is a nonprofit organization with the goal of supporting an "ethical marketplace" where companies and consumers can do business in an atmosphere of mutual trust. The BBB, founded in 1912, operates more than 100 regional branch organizations and provides information on businesses and charities to help consumers make informed choices. The BBB also helps mediate disputes between a business and its customers or between a charity and its donors. You can file a complaint about a business or charity at the BBB website.
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Instructions
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Visit the national website of the Better Business Bureau (see References).
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Click "Check Out a Business or Charity" to search the record of an organization. It is helpful to understand the complaint history of a company before filing your complaint with the BBB.
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Enter the business or charity name in the text box, and click "Search" to see if there is an available BBB record.
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Click the "File Complaint" link to begin the BBB complaint process. If there is no record for the company, return to the BBB homepage and click "File a Complaint."
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Provide the information requested by BBB on the complaint form. This includes the identity of the business, your identification information, the nature of the complaint and steps you have already taken to try to resolve the problem.
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Click "Submit" to send the complaint to the BBB, which will follow up with the business or charity and initiate a dispute resolution process.
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Tips & Warnings
A company or charity does not have to be affiliated with the BBB for you to file a complaint.
