How to Ask for Help in XP

Microsoft's Windows XP has been in use for years, but even its success does not counteract the bugs and inconsistencies that may arise for each individual user. If you find yourself coming across unsolvable questions as you use the operating system, help is always available. Microsoft's trained employees can provide you with answers to your most frustrating questions, or you can pose your thoughts to the XP Community and open yourself up to feedback from users like yourself.

Things You'll Need

  • Computer
  • Windows XP
  • Internet access


    • 1

      Click "Start" or tap the Windows key on your keyboard.

    • 2

      Chose "Help and Support" from the right side of the Start menu.

    • 3

      Select "Get Support, or Find Information in Windows XP Newsgroups" on the right side under the "Ask for Assistance" heading.

    • 4

      Choose one of the three options on the left side. Pick "Ask a Friend to Help" if you know someone to contact using remote assistance. Click "Get Help from Microsoft" to work with an online support professional. Select "Go to a Windows website Forum" if you'd like to collaborate with fellow Windows users about the issues you may be having.

Tips & Warnings

  • If you know what problem you're looking to resolve, enter it into the corner search box at any time once in the Help and Support Center. Windows will search known help files for answers and guide you through a step-by-step solution.
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  • Photo Credit Justin Sullivan/Getty Images News/Getty Images

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