How to Dispute Shipping Charges

Submit a damage claim if an item is broken while shipping
Submit a damage claim if an item is broken while shipping (Image: Jupiterimages/Brand X Pictures/Getty Images)

If a package arrives late, damaged or with the wrong items it is probably wise to dispute the shipping charges. Shipping charges usually range between $5-$20, depending on the size of the package and the location from where it was shipped, according to UPS. Before you contact the vendor or company from where the package was shipped write down your argument in an outline form. Also keep the receipt, tracking number and shipping date, the package and boxing, especially if it was damaged.

Dispute charges for a package with larger shipping companies on the phone, in person or online. To dispute a shipping fee online, open your invoice tab then click on the “Dispute” link. Click on the appropriate invoice and you will prompted to provide a reason. Hit submit and you should hear from DHL, FedEx or UPS.

Dispute shipping charges online even if you do not have an invoice link by going to the DHL, FedEx, or UPS website to the "File a Claim" option. Enter your tracking number and ship date. File a claim with the shipping company if an item was damaged and there was insurance on the item. The shipping company will reimburse you for the cost of the item and the shipping fee. You must submit a damage claim within 21 days of the shipping date.

Dispute shipping charges over the phone. Getting reimbursement for shipping charges is possible if the item did not arrive on time, was the wrong item, or was damaged. Contact the vendor or retailer before contacting DHL, FedEx or UPS. because they have accounts with the shipping company and are more likely to reimburse you for the cost of the shipment because they want to keep your business. Have the tracking number and receipt before you call to tell the person over the phone.

Talk to the customer service representatives at the shipping company in person. This is probably the most effective way to get shipping charges reimbursed. Bring all of the necessary information with you such as your receipt, package and tracking number.

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