How to Track a Packet Loss


Packet loss in a network can cause latency and performance degradation issues. The ability to track where the packet loss is occurring helps with troubleshooting and resolving the problem. Traceroute is a useful tool for locating where the packet loss happens. Traceroute tracks the number of hops a packet makes or, in other words, the route that the information takes from one network host to another. Then it tells you where the route fails to continue on.

  • Click on your "Start" menu in Windows.

  • Click on "All Programs."

  • Click on "Accessories."

  • Click on "Command Prompt" to bring up a command prompt window.

  • Type the command "tracert," followed by a space, and then the domain name, in the command prompt after the C:>. For example: C:>tracert Then hit "Enter." Traceroute shows you the number of hops to reach the domain you are investigating. Where the hops fail, it displays a "Request timed out" prompt.

  • Run the "tracert" command a couple times to verify the issue.

Tips & Warnings

  • Contact the domain owner and inquire if he is experiencing any network issues or outages. If the domain owner reports no issues, contact your Internet Service Provider or network administrator about the issue.

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