If you are a T-Mobile customer changing to a new cellular service provider, you don't need to leave your old number with T-Mobile. Federal Communications Commission regulations give you the option of taking your number to a new cellular provider through a process called porting. The new carrier will handle all the details of porting the number. You just need to contact the new provider and tell them you want your old number ported.
Things You'll Need
- T-Mobile bill
Check the details of your contract with T-Mobile. Porting your number does not change the terms of your contract. If your account is under contract, T-Mobile will charge you a cancellation fee.
Contact your new carrier and tell the representative you want to port your T-Mobile number. You can call *611 from your new cell phone, or call the new carrier's toll-free number. Find the toll-free number on the new carrier's website or in your paperwork.
Validate your account with the customer service representative. Tell her you would like to port your number. She will ask for your T-Mobile account number, zip code, and a password on your T-Mobile account. If you don't have a password, it's the last four digits of the account holder's Social Security Number.
Wait for the change to go through. The process usually takes a few hours, but it might take several days, depending on which provider you are switching to.
Pay your final T-Mobile bill. You are responsible for any remaining balances on the account.
Tips & Warnings
- The customer service representative might need to transfer you to a special porting department.
- Don't cancel your existing service with T-Mobile before porting the number. If the number is not active in the T-Mobile system, the porting request will not go through and you will lose your number.
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