How to Transfer Credit on Etisalat


Etisalat is the largest telecommunications company in the Middle East, offering a range of voice, mobile, Internet and e-payment services to consumers and businesses. If you have an Etisalat prepaid or postpaid cell phone, you can transfer credit from your account to other network users. You can send credit in United Arab Emirates dirhams or in other currencies if you use the international transfer service. Regular transfers have daily and monthly limits, but you can make unlimited transfers from a prepaid plan if you sign up to the secure transfer service.

Things You'll Need

  • The other person's cell phone number

Transfer Credit With a Daily Limit

  • Type the transfer command directly into your cell phone screen. The command should contain the credit transfer service code, 100, the cell phone number to which you'll send the transfer and the amount of money. So, if you want to send 50 AED to the cell phone number 050 987 6543, type in 1000509876543*50#

  • Press the "Send," "Call" or "OK" key, depending on your cell phone's keypad.

  • Wait for a confirmation message. Check that its details are correct. Press "1" to confirm the transfer or "2" to cancel it.

Secure Credit Transfer

  • Open a new SMS message and type in "CTPIN." Send this to 1010, and wait for a message giving you your PIN. You need this number before you can use the secure service to transfer credit.

  • Type the credit transfer instruction into your cell phone. You must include the service code -- 100 -- the number of the cell phone to which you'll make the transfer, the amount of money and your PIN. For example, to send 80 AED to 050 987 6543 with a PIN of 1234, you would type in 1000509876543801234#

  • Press the "OK," "Call" or "Send" button and wait for a message confirming the details of the transfer. If you want to go ahead, press "1." If you change your mind or have made a mistake and need to start over, press "2."

International Credit Transfer

  • Open a new SMS message. Type in the number to which you want to transfer credit. Make sure the number is in the international format -- it should start with a "+," followed by the two-digit country code and then the cell phone number without the first zero.

  • Send the SMS to 1700 and wait for a message telling you how to proceed. You should also receive a message from the recipient's service operator outlining the transfer options available to you.

  • Follow the instructions and press the relevant number, 1 through 5, to choose the amount you want to send. Wait for a confirmation message.

Tips & Warnings

  • The minimum credit transfer amount is 5 AED.
  • You don't need to register to transfer credit -- the service is automatically available to all prepaid and postpaid customers.
  • Check all the transfer details and make sure you want to send the money before you confirm. Transferred credit is not refundable.
  • You can use any prepaid or postpaid account to send credit, but only prepaid accounts can receive it.
  • Do not use SMS messages to make domestic transfers -- they only work if you type the transfer request into your cell phone.
  • Domestic transfers come with a daily limit of 150 AED and a monthly limit of 1,500 AED unless you sign up to the secure service.The secure service only gives unlimited transfers to prepaid customers; regular limits still apply to postpaid customers.
  • At the time of publication, Etisalat charges a 5 percent transaction fee on transfers. This is deducted from the sender's account.
  • You can only transfer credit from and into an active account.
  • You can only make three international credit transfers a week and a maximum of 10 per month. Credit limits are set at 300 AED per transfer to a maximum of 500 AED a month.


  • Photo Credit LDProd/iStock/Getty Images
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