How to Reopen an Amazon Account

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Amazon continuously monitors everyone who uses their site and from time to time they make the decision to block or suspend someone's account. These decisions are automatically generated by software Amazon runs and can sometimes be unfair. In this situation it's possible to have your case looked at by someone from Amazon, who may decide to reverse the decision, reopening your Amazon account.

  • Read the email you have received from Amazon carefully. In most cases it will be automatically generated and come from alliance@amazon.com.

  • Have a look at your practices and see if you agree with the stated reason your account was suspended in the first place. The term "law of negative average" is common on these emails and refers to your feedback score, which could be negative. This can sometimes be misleading. For example, suppose you have sold 100 items, had 3 negative reviews, 2 positive reviews and 95 customers who were happy but did not leave a review. In this case, you would have a negative average which could result in a suspension.

  • Email alliance@amazon.com back explaining that you feel your suspension was unfair and highlight your positive work. It may be worth asking for advice to stop the same thing happening again.

  • Build your case that you trade lawfully and supply a good service. The person at Amazon.com who reviews your situation will likely reinstate your account and send you some tips to prevent it happening again.

References

  • Photo Credit John Sommers II/Getty Images News/Getty Images
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