How to Contact Canadian Customs

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Canadian Customs falls within the responsibilities of the Canada Border Services Agency (CBSA). The CBSA operates at 119 land border crossings, 13 international airports, 27 rail crossings and three international mail processing centers. As part of its Customs responsibilities, the CBSA collects applicable taxes and duties on goods entering Canada by commercial shipping, by mail and with visitors to the country. In addition to applying taxes and duties, the CBSA aims to prevent prohibited items from entering Canada and ensure that no goods entering the country violate any Canadian laws or regulations.

On-line

  • Access your web browser and email service.

  • Compose an email message regarding your query. Compose a simple message with your question or other communication for the CBSA. The CBSA insists that you not include any personal details, such as your home address, passport number or credit card number, or attachments in your email message. The CBSA will automatically delete any messages with attachments or detailed personal information.

  • Send your email message to Contact@cbsa.gc.ca. Alternately, you can send a hard copy letter by mail to the CBSA at Canada Border Services Agency, Ottawa, ON, Canada, K1A 0L8.

Phone

  • Gather any relevant information or documentation regarding your query. Have any information you think may be relevant to your case on-hand before you make your phone call. Relevant information may include your passport number, CBSA-assigned case number or the dates that you or your material traveled through Canadian Customs.

  • Call the CBSA. From within Canada, call 1-800-461-9999 or 1-800-959-2036 (for service in French). From outside Canada, call 204-983-3500 or 204-983-3700 (for service in French).

  • Explain your issue to the CBSA agent. The agent will direct your call to the appropriate department or personnel.

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