How to Reboot a Frozen Palm Pre
The Palm Pre smartphone with the webOS operating system has productivity, informational and entertainment applications, but you may find on occasion that an application freezes and you cannot use it. When an application freezes the phone may still remain operational, and you can reboot the Palm Pre through the phone's menu system so that the application works again. If the phone is no longer operational due to a frozen application, or if the phone freezes for another reason, you can still reboot the phone.
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Instructions
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Rebooting When the Screen Responds to Your Touch
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1
Press the white circular button on the bottom of the phone to show the quick launch icons on the bottom of the screen and then tap the launcher icon to access the application icons. The launcher icon is the farthest right of the quick launch icons and has a picture of an arrow facing up. Continue to Step 2 if the quick launch icons appear. Skip to Section 2 if the icons do not appear.
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2
Touch the device info icon on the screen to access a menu of phone options. The device info icon is a blue circle with a white "i" in the middle of it.
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3
Tap "Phone Reset Options" in the "Device Info" menu and then touch "Restart." The phone will shut off by itself and then turn on again.
Rebooting When the Screen Does Not Respond to Your Touch
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4
Press the white circular button on the bottom of the phone to see if the quick launch icons appear on the screen. Continue to Step 2 if they do not appear. Read Section 1 if the quick launch icons appear.
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5
Hold the power button. The power button is on the top of the Palm Pre and has the symbol of a circle with a line through it.
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6
Slide the ringer switch to the left of the power button back and forth three times while continuing to hold the power button. The phone will turn off and then turn on again by itself.
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