How to Send a Remote Assistance Request

Remote Assistance is a Windows support tool used for seeking help from others over the Internet. The Remote Assistance tool does not connect you to a Microsoft technical support, but it allows you to create an invitation request, which you can send to your friends or someone you know who can help you with your computer problems. You can send the invitation request as an email. When you seek a remote assistance from others, you're inviting them to access your computer. When someone responds to your request, they can access your computer remotely.

Instructions

Send Remote Assistance Request in Windows XP

1. Click "Start" and click "Help and Support" to open the "Help and Support" window.

2. Click "Invite a friend to connect to your computer with Remote Assistance" under "Ask for Assistance." This opens the "Remote Assistance" page.

3. Click "Invite someone to help you."

4. Type the email address of the person you'd like to invite to help you and then click "Invite this person."

Send Remote Assistance Request in Windows 7 Or Vista

1. Click the "Start" button, which is the circular button with the Windows logo.

2. Type "Remote Assistance" without the quotation marks in "Search programs and files" box, and press "Enter."

3. Click "Windows Remote Assistance" from the results.

4. Click "Invite someone you trust to help you."

5. Click "Invite someone to help you," and click "Use e-mail to send an invitation" to email the person you want to help you.

References

• Microsoft: Overview of Remote Assistance in Windows XP
• Microsoft: Get help with your computer using Windows Remote Assistance
• Microsoft: Windows Remote Assistance: frequently asked questions