How to File a Help Ticket on IMVU

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On the IMVU social website, users create avatars to dress up, chat with other users and play online games. IMVU has a content creation system that lets you design your own clothing and accessories, then sell on the site for credits. The help section of the site includes a detailed knowledge base that answers your questions about IMVU. For specific issues regarding your account, file a help ticket to receive an answered an IMVU staff member.

  • Log in to your IMVU account. Click on "Help" at the bottom of the page or go to IMVU.com/help.

  • Click on "Request Support," then "Submit a Case."

  • Choose a topic, such as billing, safety or general support, from the "Case Category" drop-down menu.

  • Check the box next to "Send Me Email Notifications About This Case" to receive information by email about your ticket.

  • Type your query or complaint in the "Description" field.

  • Click on "Save" to submit your ticket.

  • Return to "Request Support" to view the status of your help ticket.

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