How to Cancel AT&T

AT&T provides phone and Internet service in the United States. If you're switching services, you will want to make sure your old service is canceled so you don't end up paying for a service you're not using. Only the primary AT&T account holder can cancel its service, but as long as the account holder is available, canceling is just a matter of navigating the customer support system.

Things You'll Need

• AT&T bill

Instructions

1. Call AT&T's customer support service. The phone number for customer support in your area is listed on your AT&T bill. The automated system will offer a list of ways it can help you.

2. Select the service or services you want to cancel. The automated system matches each service to a number on your phone. Press the corresponding number.

3. Select the option to talk to a customer service representative. (You may have to wait for one to be available.) Present your request for cancellation to the representative.

Tips & Warnings

• The representative may ask why you want to cancel your service and will tell you about deals to try to keep you as a customer. If you truly want to cancel, turn down any deals offered.

• Make sure you have paid your account in full. AT&T will not let you cancel service with unpaid bills on your account.

• If you have a service contract, you may be charged a penalty for early cancellation.

References

• AT&T: How do I Cancel AT&T High Speed Internet Service
• AT&T: How do I Cancel my Home Phone Services?