How to Reset a Motorola Surfboard Modem on Charter With No Phone
The Motorola Surfboard is a cable modem that is used for accessing broadband cable internet service. Charter is one of the companies that provides cable internet service and utilizes Motorola Surfboard modems for their customers. In some situations, it may become necessary to reset the modem to re-establish a connection. The modem can be reset remotely by the cable company technical support department. If you are unable to call technical support, you can reset the modem yourself manually.
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Instructions
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Unplug the power cord from the back panel of the Motorola Surfboard modem.
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Plug the power cord back into its socket after waiting at least 30 seconds.
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Disconnect the cable line from the back panel of the modem.
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Reconnect the cable line into its socket. The modem completes the reset process automatically. It may take up to 30 minutes for the reset to be complete.
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References
- "Motorola SURFboard Digital Modem user Guide"; Motorola, Inc.; 2009
