Finding the perfect sweater or pair of black heels on the Internet is an occasion to celebrate -- that is, until the package arrives. If the item does not fit properly, the buyer must now try and return it to the seller. This situation can create a lot of frustration and anger, especially if the buyer has to pay return shipping costs. For both e-business owners and Internet shoppers, PayPal offers a simple way to issue refunds. Sellers can either issue a partial refund for just the amount of return shipping, or a full refund plus the shipping amount.
Log into PayPal and click the "History" tab at the top of the screen. Look for the payment in question, and then click the "Details" link next to "Payment Status."
Click the "Issue A Refund" link and enter in the refund amount. This may be the entire order amount, or just the cost of return shipping.
Add a note to the buyer if you would like, then click "Continue." Check the final refund amount and click "Submit."
Click the "Send Money" tab at the top of the screen if you issued a full refund. Enter the customer's email address and the return shipping amount. Click the "Personal" tab and the circle by "Payment Owed."
Click "Submit" and then type in a personal message, or leave the field blank. Double-check the email address, final amount and payment method, then click "Send Money."
Tips & Warnings
- After issuing a refund, PayPal returns all or part of the original transaction fee.
- Don't use a credit or debit card to issue the payment for return shipping, or you will have to pay a transaction fee.
- You cannot refund a payment if the buyer initiated a credit card chargeback, or send a partial refund for pending transactions.
- Photo Credit Jupiterimages/Photos.com/Getty Images
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