How to Refund Return Shipping on PayPal


Finding the perfect sweater or pair of black heels on the Internet is an occasion to celebrate -- that is, until the package arrives. If the item does not fit properly, the buyer must now try and return it to the seller. This situation can create a lot of frustration and anger, especially if the buyer has to pay return shipping costs. For both e-business owners and Internet shoppers, PayPal offers a simple way to issue refunds. Sellers can either issue a partial refund for just the amount of return shipping, or a full refund plus the shipping amount.

  • Log into PayPal and click the "History" tab at the top of the screen. Look for the payment in question, and then click the "Details" link next to "Payment Status."

  • Click the "Issue A Refund" link and enter in the refund amount. This may be the entire order amount, or just the cost of return shipping.

  • Add a note to the buyer if you would like, then click "Continue." Check the final refund amount and click "Submit."

  • Click the "Send Money" tab at the top of the screen if you issued a full refund. Enter the customer's email address and the return shipping amount. Click the "Personal" tab and the circle by "Payment Owed."

  • Click "Submit" and then type in a personal message, or leave the field blank. Double-check the email address, final amount and payment method, then click "Send Money."

Tips & Warnings

  • After issuing a refund, PayPal returns all or part of the original transaction fee.
  • Don't use a credit or debit card to issue the payment for return shipping, or you will have to pay a transaction fee.
  • You cannot refund a payment if the buyer initiated a credit card chargeback, or send a partial refund for pending transactions.

Related Searches


  • Photo Credit Jupiterimages/ Images
Promoted By Zergnet



You May Also Like

  • PayPal Shipping Label Problems

    PayPal is a payment processing site that was established in 1998. The service is integrated with the United States Postal Service (USPS)...

  • How to Combine Shipping on PayPal

    Paypal is commonly used with sellers offering products on eBay because the auction website lets sellers create a payment invoice for buyers....

  • How to Sell With PayPal

    PayPal is a powerful and trusted name in online commerce. With PayPal, you can sell on its affiliated auction site eBay, as...

  • How to Refund a Customer on PayPal

    PayPal is a Web-based payment processing system used to securely transfer money online. PayPal merchants (merchants who have an account with PayPal)...

  • How to Print Return USPS Postage

    Printing USPS postage can be simple if you have a computer and a printer. Competitor offers additional services for an annual...

  • PayPal Refund Process

    PayPal is the preferred method to send and receive money electronically for many consumers and small-business operators. At times, you need to...

  • Laws for Used Car Deposit Refunds

    The law with regard to used vehicle purchases and related deposits varies from state to state and does not fall under any...

Related Searches

Check It Out

Geek Vs Geek: Robot battles, hoverboard drag race, and more

Is DIY in your DNA? Become part of our maker community.
Submit Your Work!