How to Refund Return Shipping on PayPal

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Finding the perfect sweater or pair of black heels on the Internet is an occasion to celebrate -- that is, until the package arrives. If the item does not fit properly, the buyer must now try and return it to the seller. This situation can create a lot of frustration and anger, especially if the buyer has to pay return shipping costs. For both e-business owners and Internet shoppers, PayPal offers a simple way to issue refunds. Sellers can either issue a partial refund for just the amount of return shipping, or a full refund plus the shipping amount.

  • Log into PayPal and click the "History" tab at the top of the screen. Look for the payment in question, and then click the "Details" link next to "Payment Status."

  • Click the "Issue A Refund" link and enter in the refund amount. This may be the entire order amount, or just the cost of return shipping.

  • Add a note to the buyer if you would like, then click "Continue." Check the final refund amount and click "Submit."

  • Click the "Send Money" tab at the top of the screen if you issued a full refund. Enter the customer's email address and the return shipping amount. Click the "Personal" tab and the circle by "Payment Owed."

  • Click "Submit" and then type in a personal message, or leave the field blank. Double-check the email address, final amount and payment method, then click "Send Money."

Tips & Warnings

  • After issuing a refund, PayPal returns all or part of the original transaction fee.
  • Don't use a credit or debit card to issue the payment for return shipping, or you will have to pay a transaction fee.
  • You cannot refund a payment if the buyer initiated a credit card chargeback, or send a partial refund for pending transactions.

References

  • Photo Credit Jupiterimages/Photos.com/Getty Images
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