How to Submit a File As Safe to Avast!

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All antivirus products will occasionally mark a safe product as false if the good product happens to contain a piece of code that matches that of a virus signature in its definitions database. If you want to submit a false-positive file to Avast Software for analysis, you can either email it to them, or submit it via the user console if the file is in your Virus Chest.

From the User Console

  • Right-click on the Avast! icon in the system tray in the lower right corner.

  • Click "Open Avast! User interface."

  • Click "Maintenance."

  • Click "Virus Chest."

  • Right-click on the file and then click "Submit to virus lab" -- or "Submit to ALWIL Software," if applicable.

  • Select "False Positive" in the "Type" box.

  • Enter as much information as possible in the "File belongs to the following program" section. Check the "This program comes from a trusted source" box if you obtained the program from a known-reputable source, such as CNET, PC Magazine's website, a chain department store, etc.

  • Submit any additional information you have in the box provided for this purpose.

  • Enter your email address if you want the company to contact you with any questions on your submission.

  • Check the "I know what I'm doing" box and click "Submit."

Via Email

  • Place the file into a password-protected zip file. Windows Vista and 7 users need a third-party program, such as Winzip or Winrar to password protect the file because those Windows versions don't ship with the feature built-in.

  • Pull up your email program and open a new message, addressing it to virus@avast.com.

  • Include the zip file's password in the message body and indicate you're submitting the file as safe.

  • Attach the zip file and send the message.

References

  • Photo Credit Jupiterimages/Photos.com/Getty Images
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