How to Troubleshoot the EOS 1000D/Rebel XS


Issues related to power and focus are two of the most common problems that need troubleshooting on the Canon EOS 1000D, also known as the Rebel XS. Take a moment to troubleshoot these issues and a handful of other common technical problems that can prevent you from getting the most out of your Canon DSLR camera.

Troubleshooting Power

  • Remove the battery, recharge it and reinsert it into the camera. The battery compartment cover is located on the bottom of the 1000D. If the battery is old, you may notice it won’t hold a charge as long as it used to. Replace the battery if it fails to properly hold a charge.

  • Verify that the battery is seated correctly and that the battery compartment is closed. There is a diagram on the underside of the battery cover indicating how to insert the battery. Make sure you press down and slide the cover until it snaps shut.

  • Verify that the memory card door is closed. The memory card door is located on the right side of the camera body. Slide the cover in and then forward until it snaps shut.

  • Turn the “Power” switch on and press the “DISP” button to activate the display. Sometimes the camera will appear to be off while in reality the display has gone to sleep. If you want to prevent the display from going to sleep, open the camera’s settings menu and set the Auto Power Off option to “Off.”

Troubleshooting Autofocus and the Lens

  • Check the Focus Mode switch on the 1000D’s lens. On most lenses, this switch is on the top and can be set to either “AF” for autofocus or “MF” for manual focus. The 1000D’s autofocus only works when the Focus Mode switch is set to AF.

  • Remove the lens from the body and clean the electrical contacts on both the body and lens with a lint-free cloth. When contacts get dirty, information stops being transmitted from the lens to the camera, which can prevent the camera from working properly. On the 1000D’s body, contacts are found on the bottom of the hole into which the lens is inserted.

  • Verify that the lens is connected properly to the body. Line up the markers on the lens and body and twist slowly clockwise until the lens snaps into place.

  • Press the shutter button half-way down to engage the autofocus. If you press the shutter too quickly while in autofocus mode, the camera may fail to take a picture. If the autofocus won’t engage, move closer or further from your subject. Switch to manual focus mode, if necessary.

Tips & Warnings

  • Check the mode dial on the top of the camera body. If you're new to using a digital SLR camera, take your first few pictures in full automatic mode. The icon for full automatic mode resembles an empty rectangle.
  • The 1000D has a wealth of manual settings as well as a number of automatic modes designed for use in specific situations, including nighttime, portraits and in environments with fast-moving action. If you’re not getting the kind of photos you’d like, make sure you’re using the optimal shooting mode.
  • Use the camera’s menu to adjust its settings. Press the “Menu” button to load the main menu. Here you can adjust things like image quality, review time and red eye. If you find the quality of your photos is lower than you’d like, select “Quality” and increase it. If you find photos disappear from the LCD too quickly after you take a photo, select “Review Time” and set it to a higher number.
  • If images can’t be shot or saved, check the camera’s memory card. Remove it, make sure it’s inserted properly and that it’s write protection switch is not set to the On position. If the card is full, clear off or back up any photos you don’t need on the camera. If you’d rather not delete photos, purchase additional memory cards. To transfer photos from the 1000D to your computer, turn the camera off and connect the provided USB cable to the USB port found under the cover on the left side of the camera's body. Turn the camera on and click the "Photos" tile on the Windows 8 Start screen to launch the Photos app. Follow the prompts to import your photos from the memory card.
  • The 1000D features a number of on-screen error codes and associated instructions designed to help you troubleshoot particular problems. When an error code appears on the camera’s LCD screen, follow the instructions to fix the problem. If you see ERR 01 on the screen, for instance, a message on the screen instructs you to clean the lens contacts.
  • If you follow the on-screen instructions and the same error code continues to appear, contact the nearest Canon Service Center.

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