Virgin Mobile is a cell phone provider that has gained popularity in the American market thanks to its pay-as-you-go calling, data and messaging plans. With Virgin Mobile customers don't need to sign a contract or any type of commitment to use the service, plus there are no activation fees or credit checks, and you can switch plans at any time. This company offers a variety of cell phones including advanced 3G and touch-screen mobile devices. If you have any questions or concerns regarding your service, you can contact Virgin Mobile customer service.
Things You'll Need
- Account PIN
Navigate to the Contact Virgin Mobile web page.
Click the drop-down menu under "Account Type" and select your account type (for example, No Annual Contract, Mobile Broadband or Assurance Wireless).
Enter your name, email, mobile phone number and your account PIN in the corresponding fields.
Click the drop-down menu under "Subject" and select the reason why you are contacting Virgin Mobile customer service (for example, returns, plans, coverage, phone operations).
Type your message in the "Your Message" text box and click "Submit" to send your customer service request to a Virgin Mobile customer rep. A rep will then contact you regarding your customer service request via email.
Tips & Warnings
- You can also contact live customer service representatives seven days a week from 4:00 A.M. to 9:00 P.M. PST. For No Annual Contract customer service needs, dial 1-888-322-1122; for Broadband call 1-877-877-8443 and for Assurance Wireless dial 1-888-321-5880.
- If you need to contact customer service because you forgot your voicemail passcode, you can call the Virgin Mobile customer service number or you can also dial "*VM" from your mobile device to get transferred to a customer representative who will assist you.
- Photo Credit Jupiterimages/Comstock/Getty Images
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