How to Speak to Customer Care

Customer care reps are there to help.
Customer care reps are there to help. (Image: Jupiterimages/Comstock/Getty Images)

If you'll be speaking with a customer service representative, you probably need to solicit some sort of action from them. Perhaps you'd like to discuss a late payment on an account, or maybe you want to give feedback on the services you receive. Whatever the case, remember that customer care reps are there to help. Speaking to them with respect is the first and most important step toward getting what you want.

Make the call only when you have enough time to complete the conversation. If you're pressed for time, you'll likely rush the conversation along and lose patience. Realize that there are probably other people who need to speak with customer care, too.

Ask the customer care representative's name at the top of the conversation. Not only does this allow you to reference the staff member at a later date, but you can now begin a polite dialogue with this person.

Carry out the conversation in a businesslike manner, being sure to listen and speak when it is your turn. The absence of face-to-face contact does not give you an excuse to be rude. Speak to the representative just as you would if you were in person.

Be concise when giving your reason for calling and be patient as the representative works to find solutions. If you are unsatisfied with the attention you are receiving, do not whine or make threats. Instead, ask politely if you may speak with a supervisor.

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