How to Achieve Effective Interoffice Communication in a Medical Setting


Interoffice communication is a challenge in any office, and in a medical setting, it can make the difference between good patient care and a medical crisis. Interoffice communication amongst medical staff means creating a system by which doctors, nurses, medical assistants, and administrative staff can communicate quickly and efficiently for the benefit of operating a medical facility and serving its patients.

Things You'll Need

  • Medical office
  • Medical staff
  • Computer system
  • Create an office intranet which will allow medical staff and supervisors to communicate about office policies, business practices and office updates. This is a particularly effective system when staff is spread between several offices in different locations. This will allow medical staff to communicate more easily.

  • Use email notices and reminders to set and calendar meetings. Whether your office uses an intranet system or sticks to regular email, it is efficient to ensure meeting attendance and note important dates and times by email. Many medical offices use To ensure attendance, Outlook to calendar meetings involving staff personnel, regardless of their location.

  • Act professionally when using email to communicate with office staff. Do not send jokes or personal photos by email. Use office email for interoffice communication only.

  • Hold staff meetings for medical staff, administrative staff, and supervisors. Staff meetings create an opportunity for face-to-face communication and allow staff to discuss problems or issues.

  • Establish a light and buzzer system to let doctors know when patients are waiting in medical suites. While this system is somewhat old fashioned, many medical offices find that visual/audible reminders are effective for communicating in a busy office when doctors have heavily-booked schedules.

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