How to Return Items to an Apple Store

Apple has a very simple and consumer friendly return policy.
Apple has a very simple and consumer friendly return policy. (Image: Ian Gavan/Getty Images Entertainment/Getty Images)

It is inevitable that you will one day come across an Apple product that you must return due to either a defect or dissatisfaction. Apple provides its customers with a simple return policy and an efficient means to return products. Whether you are returning an iPhone or a computer, Apple's online return processor will help you quickly return your unwanted product for a refund or replacement.

Online Apple Purchase Returns

Open your preferred Internet browser and make your way to the Order Status page of the Apple website (Reference 1).

Enter your Apple ID and password into the text boxes in the left-side column and log in. If you forgot your Apple ID password, click “Forgot Password?” next to the “Password” box. Enter your Apple ID on the password reset page. Click the link in the Email sent to you by Apple to reset your password (Reference 2).

Review your order details and click “Return Items”.

Browse the return items page and locate the item you wish to return. Once you've selected it, click “Return Selected” next to the item you wish to return.

Ensure your item details and shipping address are correct. If everything is in order, click “Submit Return Request” below your details.

Print the address label that will appear onscreen once you submit your request by clicking “Print Label”.

Insert the printed label into the plastic return sleeve on your packaging when possible, otherwise tape your label to the box using clear packing tape.

Mail your product and await a refund or a return.

Apple Retail Store Purchase Returns

Repackage your unwanted product in its original packaging. Be sure to include all discs, manuals and cables.

Make your way to the same store you bought your unwanted product from with your repackaged return and sales receipt in hand. If the product you are returning was a gift from an unknown Apple store location or purchased from a store that is not near your current residence, return it to your nearest Apple store and the staff will help accommodate your situation.

Speak to a member of the Customer Service department and notify him that you would like to make a return, then state your reason for the return.

Follow your customer service representative's instructions for returning the product. This will differ for different types of products returned, so feel free to ask her any questions you may have.

Fill out and sign the necessary paperwork to complete the refund, return or replacement of your unwanted Apple product.

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