How to Train for Supermarket Customer Service


The day-to-day reality of working in a supermarket can present workers with a variety of challenges. A chief challenges is providing excellent customer service, as customers can have a variety of problems and can range from being friendly to hostile. By training for supermarket customer service before beginning your job, you will set yourself up for a successful working environment.

  • Understand the basics of customer service. The cornerstone of customer service is the expression, "The customer is always right." While this isn't always the case, understanding where a customer is coming from and making the customer happy will improve customer service skills. Basic interpersonal skills, such as smiling, listening well, and asking questions, can also help prepare one for work at a supermarket in a customer-service capacity.

  • Review the list of job responsibilities, and examine those that involve customer contact. Tasks might be more related to customer service than you would think: for example, stocking shelves may not involve customer contact, but the willingness to stop your duties and help a customer certainly does.

  • Incorporate customer service skills into each job duty, and consider improving customer service in each area. For example, at the check-out counter, work on smiling at each customer and greeting regular customers by name. In management positions that deal with customer complaints, develop a list of questions designed to determine the root of customer's problem and to find the best solution for them.

  • Spend time with clients, and ask for feedback from clients. Asking questions such as, "Is there anything else I can help you with?" and "Does that properly address your issue?" can make a customer feel as though he or she is being taken care of, which encourages repeated visits.

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