How to Have a Phone Conversation

Talking on the phone comes easily to some people.

Many people use email and text messaging to communicate with others instead of talking on the phone. If you are someone who enjoys talking on the phone, it is important to learn proper telephone etiquette when speaking to friends, family members or co-workers.

Instructions

1. Make time for your phone conversation. Some phone conversations are cut short because of time restraints. Call the person when you won't be distracted. If an emergency causes you to cut your conversation short, tell the person that you will call back and name a time.

2. Speak in a firm voice. Avoid mumbling or speaking too softly. If you use a cell phone, go to a place where there is good reception. Check the volume on your phone to ensure you can hear the other person.

3. Start the conversation with a friendly greeting. Avoid talking about anything too serious in the beginning. Convey to the other person that you are truly interested by asking how they are doing or what they did last weekend.

4. Convey that you are happy to speak to the other person. Because the person on the other end can't see your face, you must show your personality through your voice. Discovery News recommends smiling during your conversation because it is possible to hear a smile in someone's voice.

5. Ask open-ended questions that can't be answered with just a yes or a no. An open-ended question allows you to receive a meaningful answer from the other person. Instead of asking if they like a certain band, ask what they like about the band.

6. Close the conversation. Thank them for taking time out of her day to speak with you. Arrange a time to meet in person if appropriate. Tell them to have a wonderful day and say goodbye.

References

• Discovery News: Smiling? You Can Hear It in the Voice
• Changing Minds.org: Open and Closed Questions
• Southern Illinois University: Telephone Etiquette