How to Write Letters of Complaints As a Former Customer
If you decided to move on from your relationship with a business as a customer, surely you have a specific reason or two for doing so. Reasons range from bad customer service to pricing concerns. Whatever your reason, you might help the former vendor by providing constructive feedback about your experience.
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Instructions
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Format your note as a standard business letter. Include your full name and address, the name of the former vendor and the current date at the top of the letter. Write a salutation ("Dear" along with the name of the contact at the company).
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Identify yourself as a former customer to open the body of the complaint letter. List the products or services that you used to purchase from the company.
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Mention a few good aspects of doing business with the company in the past. For instance, you might compliment a product's usefulness or a particularly convenient feature of the company's service. Starting the letter on a positive note could increase the chance that you'll get a positive response as a result of this communication. In some cases, the vendor may offer you a discount or coupon.
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Discuss your complaints and reasons for leaving the company next. Provide details but keep your explanation short and to the point. Include any dates and times of incidents that may have occurred that prompted you to choose another company for your needs.
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Provide suggestions for resolving the issue if applicable. If you are only sending the letter to notify the company of a problem, write that in the note instead. Reiterate the positives of buying from this company and express your hope that they resolve the issues soon.
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Write a closing salutation ("Sincerely" or "Regards").
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