Providing a toll-free 800 number for your business gives your customers and clients an easy way to place orders, check their order status or ask questions. Toll-free telephone numbers are free of charge to the caller and can send the message that you value your customers and want to make it easy for them to reach you. AT&T offers toll-free service for businesses if you want to set up your own line.
Call AT&T at 800-248-3632 to set up your toll-free business telephone line.
Estimate how many calls you expect to receive each day. AT&T has numerous plan options and allows you to customize your service to optimize your needs. AT&T suggests adding a T1 line if you plan to receive a large number of calls. A T1 line is a high-performance telephone line that has the ability to carry large amounts of data or handle a large quantity of calls.
Determine if you'll be receiving calls from just U.S.-based customers or international customers as well. If you do receive international calls, decide if you want a separate line and number for those customers or if you should just have one line for everyone to call in on.
Think about when your customers will be calling. For example, if they'll call throughout the entire day and night, seven days a week, you need to have your toll-free line routed to various call centers. If the calls won't be around the clock, you can likely get by with just one location that all calls will be answered from.
Arrange the installation of your toll-free line with AT&T once you’ve figured out the services and features that will support your business the best.
Continue to monitor the calling patterns and history of your customers. You can change your service with AT&T at any time to suit your business needs.