How to Get Good Customer Service in a Bad Economy
When the economy takes a downturn, companies will often start laying off employees to save money on their payroll expenses. As a result, customer service can suffer as customers experience longer wait times and have greater difficulty in getting personal attention from workers and managers. Businesses still want to retain their clientele, so getting good customer service in a bad economy is possible if you are communicative about your expectations as a customer and outspoken when those expectations are not met.
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Instructions
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Smile at the cashier, worker or representative that you are initially dealing with. If you smile at someone, that person is more likely to smile back. A friendly first impression will make the representative more likely to ensure your customer experience is a positive one.
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Be specific if you are placing an order or when asking a question. Generalities leave room for interpretation and misunderstanding, and the worker may have less time to provide you with service. Leaving no room for doubt about what you need or questions you have will help ensure your needs are met.
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Speak with a manager if you are having customer service problems. Customer service should be a priority for any business manager and he will have more authority than regular workers to provide you with additional amenities or services to give you a positive customer experience.
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Threaten to cancel your service or your future business if your needs as a customer are not met. It is more expensive for businesses to generate new clients than to retain the ones they have.
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Write the customer service department of a company to provide an account of your experiences. Negative letters ideally will be addressed so the company can earn your repeat business. Positive accounts will reinforce good company habits to help ensure good customer service is rewarded and repeated.
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References
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