How to Contact MSN Help
Microsoft owns the Microsoft Network (MSN) and provides a variety of communication and online services through the MSN brand. When you encounter a problem using an MSN product or service, you can contact MSN's support team. Although free products only qualify for online support, paying customers can receive priority email and phone support for their problems.
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Instructions
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Online Support
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Search the Microsoft Customer Service database online. Resolutions to problems customers have often become available on the Microsoft website.
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Contact MSN Support online by visiting the "Internet and MSN" section of the Microsoft Support website.
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Click "Get Help Now" on the upper-right corner of the screen, then click "Continue."
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Enter a title for your problem and a description of the problem in the "Problem Description" text box.
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Enter your operating system in the "Operating System" field and click "Continue."
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Enter your contact information when prompted and click "Continue" to complete your online support request.
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Wait to be contacted by MSN's online support team at the email address provided in the contact form. You will be given an approximate response timeframe once the request is submitted.
Phone Support
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Prepare your credit card and billing contact information before dialing MSN support.
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Dial "1-800-386-555" and wait for the prompt.
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Select your service option, such as "Billing" or "Technical Support" when prompted.
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Wait to be contacted by a live customer service representative. You will need to supply them with the last four digits of the billing card to verify your account.
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Tips & Warnings
Your computer's manufacturer may offer support for products they have pre-installed on your system. You may wish to contact their help line if the problem is not exclusively related to MSN services.
Free products, including Hotmail, do not offer phone support.
References
Resources
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