How to Transfer Minutes From One Virgin Phone to Another


Virgin Mobile is a major prepaid cellular provider in the United States. Users typically buy packages of minutes in increments of $5, which are tied to your Virgin Mobile account. Occasionally, Virgin Mobile customers may want to upgrade their phone while keeping their minute packages. This is certainly possible with a little preparation and time.

Things You'll Need

  • Old Virgin Mobile cell phone
  • New Virgin Mobile cell phone
  • Virgin Mobile account PIN


  • Remove the battery from your new Virgin Mobile cell phone.

  • Write down the DEC number. This is found underneath the battery on most cell phones.

  • Ensure that you know your Virgin Mobile account PIN. If you don't know it, you can retrieve it by going to Virgin Mobile's website and clicking "Forgot your password."

Transferring Service

  • Call Virgin Mobile's customer support line, at 1-888-322-1122 and ask for a live adviser.

  • Tell the adviser that you want to swap phones, and when asked, give him the DEC number you wrote down earlier.

  • Follow the instructions the adviser gives you to transfer your minutes and activate service on your new phone.

  • Turn off your new phone and then it back on again to complete the transfer.

Tips & Warnings

  • You can also do this at retail locations that carry Virgin Mobile service.
  • Some transfers may require you to begin a new month of service early.

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