How to Close a Kongregate Account

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Kongregate is a gaming website that allows players to compete to achieve high scores across hundreds of simple Web games. To save your progress in any game, you need to have a Kongregate account. If you've lost interest in Kongregate or no longer wish to participate in the community, you can ask that your account be deactivated by email or through the forums. You can also wipe your profile clean to ensure no one will be able to identify you through your profile and to prevent Kongregate or anyone else from ever contacting you via email again.

Wipe Your Account Profile

  • Navigate to the Kongregate website. Sign in to your account by entering your username and password in the sign-in box located at the top of the page. Signing in automatically takes you to your account information page.

  • Find your avatar on the upper right-hand side of the page. Click the "Edit Profile" button directly to the left of it.

  • Delete all information entered in the "About Me," "Location" and "Website" fields. Choose an image that does not identify you to replace your avatar image. Check the box located next to the "Make my profile private" option. Click the "Save" button. This will prevent anyone from being able to identify you through your Kongregate profile.

  • Find your avatar again on the upper right-hand side of the page. Click the "Edit Account Settings" button to the right of it.

  • Select the "Notifications" button directly underneath the words "Account Settings" at the top of the page.

  • Uncheck all notification boxes and select "Save." This will prevent Kongregate from sending any future messages to your email inbox.

Deactivate Your Account by Email

  • Compose an email message asking Kongregate to deactivate your account. Send this message from the account you used to register your Kongregate account and remember to include your username in the message. Do not include your password in the message.

  • Send your email to support@kongregate.com.

  • Follow any additional instructions sent to you by Kongregate's support staff to deactivate your account. Kongregate's support staff may ask you for additional information to verify that you own the account you are requesting they shut down.

Deactivate Your Account Through the Kongregate Forums

  • Navigate to the Kongregate website. Sign in to your account by entering your username and password in the sign in box located at the top of the page.

  • Find the "Community" menu at the top of the page and roll your mouse over it. Click the "Forums" button that appears directly beneath it.

  • Select the "Technical Support" forum.

  • Look for the phrase "Moderators" on the right-hand side of the screen. Under this phrase is a list of current forum moderators.

  • Click on the each moderator's name to go to her profile page. At the top of the page, to the right of the moderator's name is a letter, either "K" or "M." A "K" indicates that the moderator is an employee of Kongregate, while an "M" indicates that Kongregate does not employ the moderator. Look through the moderator's names until you find one with a "K" next to his name in his profile. As of April 2011, Kongregate employees active on the forums include Ducklette, emily_greer, greg and Phoenix00017.

  • Select the "Private Message" button once you have found a moderator who is also a Kongregate employee. The button is located directly below her name at the top of the page.

  • Send the Kongregate employee a message requesting deactivation of your account.

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