How to File Complaints at Wal-Mart Headquarters

You can contact Wal-Mart corporate headquarters with comments or complaints about your shopping experience.

We have all had run-ins with customer service before. Sometimes local management either cannot or will not fix the problem. When this happens, the next logical step is to contact management at a higher level to seek satisfaction. When dealing with Wal-Mart, this means contacting their corporate headquarters. Contacting Wal-Mart corporate headquarters can be done through email, regular mail and phone.

Instructions

1. Find your local Wal-Mart store number. Use the store locator found on the Wal-Mart website to search for your local Wal-Mart. Find and record the store number listed beside the store that you wish to file a complaint about. Include this store number in any phone conversation or written correspondence that you have with corporate headquarters.

2. Contact corporate headquarters by phone. Call 800-Walmart (800-925-6278). Follow the prompts to speak with a representative and file a complaint.

3. Email corporate headquarters with your complaint. Click on the "Customer Service" button on the Wal-Mart corporate website. Select the topic that best describes the nature of your complaint. Fill out the form with your contact information and include your complaint in the "Comments" section.

4. Write a letter to the corporate headquarters. Clearly state the nature of your complaint, including your contact information and the store number. Mail the letter to the corporate mailing address: Walmart Home Office, 702 SW 8th St., Bentonville, Arkansas 72716-8611.

Tips & Warnings

• Contacting by phone or email is the quickest way to correspond with Wal-Mart corporate headquarters.

References

• Wal-Mart Corporate: Contact Us

Resources

• Wal-Mart: Store Finder