How to Troubleshoot Net 10


Net10 offers a mobile phone carrier that covers a range of phones. If you are experiencing problems with a Net10 mobile phone, you can try performing a factory reset--sometimes called a hard reset--in an attempt to solve the issue. A factory reset restores the phone to the state it was in when you first turned it on. The specific method of performing a factory reset depends on the model of phone you have.


  • Press the left soft key to bring up the main menu. The left soft key is to the left of the "OK" key. Soft keys perform a variety of functions such as bringing up the main menu or confirming certain operations.

  • Select "Reset Settings."

  • Enter in your eight-digit password, then confirm that you want to reset the phone. The default password is "00000000."

Nokia 1600

  • Select "Menu," then choose the "Settings" option.

  • Choose the "Restore factory settings" option.

  • Enter your security code when prompted, then select "OK."

Tips & Warnings

  • You may want to back up important information before performing a factory reset, as some important contact information could be lost.

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