How to Cancel an AT&T Store Pre-order
Pre-ordering allows you to reserve a new item or phone from the AT&T store, especially if the item is known to sell out quickly. Like all pre-orders, only a down payment is required and you may pre-order either on the AT&T website or at a retail store. If you decide to cancel your order, you will receive a full refund on your deposit as long as the item has not shipped.
Instructions
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Cancel an Online Pre-Order
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1
Log into your AT&T account. Enter both your username and password. Select the "My Orders" option. From the menu, select the type of product, wireless phone, television or Internet.
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2
Select "Check my order status." The item you pre-ordered will say "Pre-orderd." The balance, shipping method and home address will appear on the receipt form. However, you will not be charged the full amount until the item has shipped.
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3
Select the option "Cancel My Order." Select "Yes, I want to cancel my order" to complete the cancellation. You should receive an e-mail confirmation indicating that you did indeed cancel a pre-order.
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