Troubleshooting Adobe Photoshop 5.0
Adobe Photoshop 5.0, or CS5, can be purchased alone or as part of a Creative Suite CS5. If it is installed and updated correctly on a computer with adequate hard drive space and memory, Photoshop should have few problems. If you do encounter encounter errors, or if the software becomes slow, the problem is often due to memory issues. In a 32-bit operating system, Photoshop can use up to 1.7 GB of RAM. The 32-bit version of Photoshop, on a 64-bit computer, can use up to 3.2 GB of RAM. Usage is unlimited on a 64-bit computer when using the 64-bit version of Photoshop.
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Instructions
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Troubleshooting Installation And Upgrades
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Ensure you have the correct serial number for Photoshop before beginning installation. If you are using an educational license, verify which region it applies to: North America, Europe or Japan/Asian Pacific.
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Close all other applications before installing or upgrading Photoshop. The installer may need to access resources being used by other applications. The installation will not proceed until those applications have been closed.
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Read each window carefully during the installation process. Make sure you have enough space on your hard drive before selecting options to install.
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Copy any error messages you receive during or after the installation. Then go to the Adobe Support website for Photoshop, and paste the error message into the search field for specific troubleshooting steps for that error.
Troubleshooting Performance Issues
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Upgrade to the most recent Service Pack for your operating system.
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Upgrade to the most recent version of Photoshop by clicking on the "Help" menu, then clicking on "Updates."
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Merge layers whenever possible to improve performance. Each layer requires memory and using many layers can degrade the performance of Photoshop.
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Flatten TIFF images whenever possible. Layered TIFF images require more memory than flattened images, and can cause performance issues in Photoshop. If you cannot flatten the image, save the work as a Photoshop .psd document while you work on it, then save it again as a TIFF file when finished.
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Allocate more memory to Photoshop by clicking on the "Edit" menu, then selecting "Preferences," then "Performance." Then increase the percentage of memory available to Photoshop, and click "OK." Restart Photoshop before continuing.
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Watch the Photoshop efficiency indicator while working on an image. This is found from the pop-up menu on the image's status bar. If the indicator exceeds 90 percent, allocate more memory to Photoshop, or install more memory on your computer.
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Adjust the Cache Levels used by Photoshop by clicking on the "Edit" menu, then "Preferences", then "Performance." Numbers 1 to 8 are used in the Cache Levels box. Number 1 will disable the cache. Setting the cache to 4 or higher for large images will improve performance by re-drawing images faster when you make changes to an image. If you are using smaller images with many layers, a lower number will improve performance.
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Deselect any plug-ins you are not using, as they sometimes interfere with Photoshop. You can deselect them by clicking on the "Edit" menu, then "Preferences," then "Plug-Ins." Then deselect the "Additional Plug-Ins" folder and click "OK." Restart Photoshop before continuing with your project.
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