How to Manage When the Boss Is Out
The old saying that when "the cat's away, the mice will play" doesn't apply in business world. When the boss is out, a temporary replacement faces the challenge of keeping up with his own work, overseeing the boss's responsibilities and supervising co-workers. A temporary boss has the difficult task of giving direction in a professional manner without offending co-workers or having the team accuse him of being a tyrant. Managing a department can be an opportunity to demonstrate leadership ability and be in charge without actually taking control.
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Instructions
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Ensure that the boss's responsibility is transferred smoothly to you by creating a detailed list of duties with your supervisor before he leaves. Assign accountability so that it is shared among co-workers. A temporary chain of command can be set up and communicated to key stakeholders.
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Before the boss leaves, brief co-workers on the authority you have been given. Staff understanding of your role will minimize the possibility of damaged team relationships and back-stabbing.
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By choosing you to manage, the boss has shown a high opinion of your character and professionalism. Don't tarnish your reputation by actions such as snapping orders or sitting in the boss's chair with your feet propped up.
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Give gentle direction, asking employees if they would mind doing something rather than shouting orders. The appearance of being power-crazed will alienate co-workers and make it more difficult to work with the team later. The boss will probably hear about any improprieties from staff when he comes back.
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Avoid appearing like you want the boss's job for yourself. Instead of exposing the supervisor's flaws, contrast them by adding skills to the job that the boss does not have. Look like you are a good fit for the job.
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Maintain your work productivity level. The boss will notice if your "in" box is more full than usual.
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Avoid the office-cooler gossips. When a co-worker who loves to talk comes to your desk, suggest, in a gentle, non-offensive way, that he go back to work. Picking up the phone for an urgent call or another abrupt diversion will also force the co-worker to let you get back to work.
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Ask your co-workers about small things that hinder productivity or customer service. Once these little problems have been identified, go ahead with a solution. Your initiative will earn the respect of your co-workers and enhance your position in the organization.
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References
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