How to Check My AT&T Account

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AT&T offers many ways to check your account. You can call AT&T, click on the AT&T website, use its mobile app or visit a store. Chat services are also available. The data provided is easy to read and displayed in detail.

By Phone

Your phone should already contain AT&T Customer Service as one of your contacts. You can also dial 611 directly from your mobile phone; this will send you directly to AT&T. If your cellphone service in not through AT&T, call 800-331-0500 to speak to a representative. Once you call, you will get a voice prompt referring you to your account once you state the request. For business customers, call 800-221-0000 to reach the Enterprise Business Customer Center.

Tip

    • For AT&T customer service for Landline phones, click here
    • When you set up your AT&T account, you will be given the opportunity to enter a pass code. Every time you call AT&T, you will be required to enter the pass code. This protects your account.
    • For small and medium business owners, click here to learn more about registering your account. To contact AT&T via email or chat, click here to reach the AT&T Enterprise Business Customer Center.

Checking Online

Visit AT&T to check your account. If you don't have an account linked to your mobile phone, you can register your phone service by selecting a logon and password. When you log on, you should immediately see the balance owed. To the left of the webpage, you will see a drop-down menu title "I want to..." Click there and you can review your bill and account.

Tip

    • You can also chat with an AT&T representative. To open a chat window, Click "Support" in the header, then "Contact Us," the link to the far right of the sub-menu. From there, click "Wireless" in the far left box. You'll see the link to chat. Sometimes the chat option is unavailable.
    • To learn more about viewing and paying your bill, click here.

Mobile App

AT&T also has a free mobile app that provides the same information as the website. If the app is not already loaded on your mobile phone, search "myATT" in your mobile app store. Once downloaded, you can log in and get your account information and usage data. First-time users will have to set-up the mobile app. You can set up a home phone account on your mobile device as well.

Visit a Store

An AT&T store representative can check your account. To find an AT&T store near you, click here.

Tip

  • AT&T offers in-store appointments. Click here to set one up. For more details, click here.

GoPhone Accounts

Checking your GoPhone account is similar to checking your other accounts. On the mobile app, you will sign in and be afforded the opportunity to check your account and refill your minutes. On the AT&T website, click "Support," then "Wireless," then "GoPhone." You can also call GoPhone customer service at 800-901-9878.

Tip

  • To access your GoPhone customer service, click here.

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