The United States Postal Service is committed to providing the best experience possible to its customer base; however, sometimes problems do arise. USPS customer service is there to listen and help when you have a complaint or concern that needs to be addressed. Contacting USPS is simple, and customer service is ready to work with you to make the postal experience better for everyone.
Contact the local post office if the complaint is something that can be resolved there. If, after speaking with your local post office, the complaint has not been resolved, continue to one of the next steps.
Contact customer service by phone at 1-800-ASK-USPS (1-800-275-8777). USPS has a separate customer service line for the deaf who use teletypewriter. Call 1-877-TTY-2HLP (1-877-889-2457). The current hours of operation can be viewed at the USPS website.
Contact USPS customer service by email. Go to USPS.com and click on the "Customer Service" link and select "Send us an email." Fill out the form and click "Submit." In most cases you will receive a response within one to three days.
Send the complaint by mail. Send the letter to the consumer advocates office at the following address:
United States Postal Service Office of the Consumer Advocate 475 L’enfant Plaza SW, Rm 4100 Washington DC 20260-4404