Sears is a department store that sells a variety of goods and services. Sears offers credit cards as an alternate form of payment for consumers who qualify. At times, you may incur a late fee because of a forgotten payment or an occasional error on behalf of Sears. Thus, you may decide to dispute the late fee.
Call the Sears credit card customer service line (1-800-917-7700) and explain that you've incurred a late fee and would like to have it removed due to a mishap. The representative will ask for either your account number, social security number, or verification of answers to the security questions associated with the account.
Speak to a supervisor if the service representative does not offer to remove the fee. Sears allows customers a maximum of two courtesy late fee adjustments per year.
Explain the situation that caused you to incur a late fee even if you have already used the two courtesy fee removals. Sears may remove additional late fees if the reason qualifies as a "late fee removal exception". Sears will not release information regarding what qualifies as an exception; this is internal information.
Check to make sure the amount of the fee is credited into the account after 48 hours. If not, call the customer service line and explain the situation.
Tips & Warnings
- Write down the name and representative's team number who assists you in this matter. You may also write a letter to the Sears billing disputes department.
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