HughesNet Troubleshooting
HughesNet provides high-speed Internet connections by satellite dish to users in remote locations in North America, Europe, India and Brazil. The service was established by Direct TV, which no longer has any stake in the company. HughesNet provides download speeds of up to 5 megabits per second. Repairmen are usually far away when something physically goes wrong with HughesNet satellite dishes, cable connections or modems. But the company does provide users with diagnostic software so they can tell what has happened when something goes wrong.
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Instructions
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Check all physical connections from the HughesNet dish to your router. Reset your router, if you have one, by disconnecting and reconnecting the power cord.
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Open your browser. Go to systemcontrolcenter.com.
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Read the System Control Center page displayed on your computer screen. If the "System Status" button is green, you are online.
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Close your browser and turn off your computer if the "System Status" button is red. Unplug the power cord from the HughesNet modem and wait 30 seconds.
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Plug the power cord back into the modem. Wait until the modem stabilizes after about 30 seconds, then reboot your computer.
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Open your browser after your computer completely reboots. Open your browser and go to systemcontrolcenter.com.
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Click on the "Problem Troubleshooting" link on the bottom of the page if the system status button is still red or you are unable to navigate in your browser. Click "Start Troubleshooting" and follow the online instructions.
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