Troubleshooting Skype Sound Problems
Skype is a VOIP (Voice over Internet Protocol) application that uses the Internet to make and receive calls. The application also features instant messaging, video conferencing and file transferring. As a Skype user, you may experience occasional problems with your sound. Poor sound quality issues you may experience include an echo or delay. You can troubleshoot common sound problems with Skype without the need to contact technical support or visit the company's support forum.
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Instructions
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Check your sound options if you cannot hear the other person while using Skype. Click "Tools" in the top menu and select "Options." Click "Sounds" and press "Play This Sound." If you do not hear a sound, you will need to check your speakers. Ensure the speakers are plugged in and not on mute.
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Check your microphone's settings if the other person cannot hear you. Click "Tools" in the top menu and select "Options." Click "Audio Settings" and speak into your microphone. If the volume meter does not move, check your microphone. Ensure the microphone is plugged into your computer and that it is not muted.
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Check that the correct speakers and microphone are selected in Skype. Click "Tools" and select "Options." Click "Audio Settings." If the correct speakers and microphone are not selected, click the drop-down menu for each and click on the correct device. Click "Apply" to save your settings.
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Move your speakers away from your microphone if you notice an echo during calls. If the echo continues and the other person can hear your voice echoing, download the latest version of Skype available.
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Close all unnecessary application if words sound robotic or there is a delay. Tasks that may require excessive bandwidth can cause lead to Skype sound problems. Tasks can include listening to streaming music or downloading files.
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Test your sound using Skype's sound test service. Click the "Contacts" tab and double-click "Echo/Sound Test Service." Follow the automated program's prompts to properly test your sound.
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