How to Recover the CD Key for "The Sims 3"
As with most copyrighted software, "The Sims 3" includes a CD key that verifies your copy of the game. The CD key is a mixture of 25 letters and numbers that are unique to your copy of the game. If you purchased a retail copy of the game, the CD key is displayed inside the CD case. If you purchased a digital copy, the key should have been emailed to you. To recover a lost key, you can try a handful of methods.
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Instructions
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Check your online Electronic Arts, or EA, account. If you registered the game online, as recommended during the installation, the CD key will be displayed next to the list of games registered on your account page.
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Use a free, third-party key finding program. Because CD keys are hidden away in the registry, there is no guarantee that these programs will be able to match up the keys they find with the exact program you're looking for.
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Contact customer support. Create an account at help.thesims.com if you don't have one already, and click the "Contact Us" link. Fill out the questionnaire, and request assistance retrieving your "Sims 3" CD key. You can also contact EA by phone at 866-543-5435.
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Tips & Warnings
If you purchased a digital copy from a website other than EA, you will need to contact its customer support for help with recovering the CD key.
