How to Write Reports on Auto Mechanics
Reporting on auto mechanics requires access to a diverse set of information to evaluate a mechanic's overall performance, customer service and ability to diagnose vehicle issues. Understanding what mechanics do and being able to verify any information gathered are essential parts of crafting an accurate report.
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Instructions
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Determine the criteria you will use to evaluate auto mechanics.This can include information on state licenses and certifications, such as the Automotive Service Excellence certification, which is granted by companies such as Ford Motor Company. According to California Bureau of Automotive Repairs, an auto mechanic can also be evaluated based on if they are using quality equipment, whether the shop maintains a tidy and clean environment, and how the shop communicates with customers, whether in person or in writing. Consumer advocacy agencies, such as the California Bureau of Automotive Repairs, also recommend that consumers look for posted terms and conditions that show the shop's labor rates and guarantees.
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Gather information on mechanics. Information about auto mechanics can be gathered by accessing online forums, review sites, blogs or consumer agencies such as the Better Business Bureau or state-run Department of Consumer Affairs, all of which may offer critiques on auto mechanics, as well as resources for consumers searching for repair shops. You can also have your car serviced at certain places and write about your own experience.
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Verify the information gathered by either calling, emailing, or sending a letter to the shop you have gathered information on. This is a way to be fair in your reporting and give the auto mechanic an opportunity to respond to a potentially negative report. Having this kind of interactive process can also protect yourself from legal liabilities associated with slander or libel from auto care companies who disagree with your report once it is published.
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Tips & Warnings
Verify information on a regular basis to be accurate and fair in your reporting.
Be ready to periodically update the information on certain mechanics, shops or car care centers, since the quality of service may change over time.
References
Resources
- Photo Credit at auto workshop image by Dmitry Goygel-Sokol from Fotolia.com
